Increasing online impact and creating a new digital strategy in line with an updated company vision and strategic business plan.
Agetek sells to trade clients, mostly trade professionals, and those trade professionals wanted a full supply service. Here was the marketing challenge: Grow the existing professional trade market, but also attract the end user customer to create a ‘pull’ effect for their products. To successfully manage the B2B and B2C conflict, Agetek’s management team needed a focus and a clarity of purpose. Agetek needed to identify and research the opportunities that were available, and position their business model for the opportunities that would lead to a sustainable business advantage. Emarkable had to develop a digital marketing model to complement this new business model.
The new website – required by the new positioning – needed to showcase all their products – attracting end users as well as their core clientele, the trade professionals. The site was also to be an online showroom that their trade customers could use to help with their designs, and also a reference point for their customers. In short, the site needed to feel like a consumer site. But the key message needed to be about the trade professional.
Trade contacts were still the primary audience. While the new site would attract end users, they saw this as a win for their loyal and experienced trade customers, as Agetek would use them to fulfill any consumer orders that would be placed directly. The consumer site would be the online brochure for Agetek’s trade customer to use as a selling tool.
Make it Real
Agetek had an existing furnished 10,000-square-foot showroom where their trade partners would bring their customers. Now, this would also be made available to the general public. To ensure that the site would work for the end consumer, a lot of research and thought was undertaken to develop the persona of Mrs Brown – the ideal customer. She was also invaluable in unifying the two strands of marketing – to customers and to trade – thus keeping the promotional effort in focus.
The New Website
We set up a twofold reach activity plan:
- General public (Mrs Brown) involved weekly blogs and social media activities, where Facebook and Pintrest proved most effective.
- Trade Professionals were targeted mostly by establishing regular contact outside of the routine orders and bills. We created an e-zine, and the first issue highlighted the website’s re-launch. The next two issues focused on what’s new in the range, and showcased some of the lesser-known product lines to emphasise Agetek’s variety of quality offerings. Such e-zine entries generated the most clicks. With average open rates of 60% and click-through rates of 30%, email proved an excellent way to nurture an already engaged audience.
Agetek also developed agetek.co.uk to focus on export sales. Similar to the focus in Ireland, which is on trade professionals, the focus in the UK is B2B, and not to the consumer. The campaign has already led to a substantial contract with a large wardrobe manufacturer who has developed a niche product line with Agetek. Other opportunities have arisen as a result of being seen online, and while some are more profitable than others, the experience and contacts are allowing Agetek to carve a niche in a market that previously seemed to be impossible to crack.
The UK market is the newest chapter in the development and growth of Agetek’s business.
Knowledge and Skill Transfer
Conclusion – Continuous development, onwards and upwards
The next 12 months look bright for Agetek. While we have developed a solid foundation and while they are now fully capable of managing their digital presence on their own, we continue our great working relationship. Thanks to Frank, Adrian, and Jacinta for being a great team to work with!