Content Planning for Success

So you are building a website, and you need some content, otherwise known as a mix of text, images, and media. You could create anything…what do you do? It is really important to do some pre-planning as part of the content development process.

Taking a few steps back and thinking through the requirements, goals, and writing style can significantly affect what you create and how it will be used on the website.

Think about how much easier it is to write something when you already have a well-thought-out, detailed outline. The same is true for content planning. Allow yourself to create a roadmap that includes not only the content you will need but also a rubric for how to make it, so that it is unified and purposeful.

Use a Content First Strategy

There are many ways to drive a project. It could be through design, data, technology – the list goes on. It’s very easy to spot websites driven by design. They often appear beautiful, flashy and visually stimulating; however, you may find them lacking in purpose, thin or voluminous in text, and challenging to engage with. Using a content-first approach ensures that you create websites that present the information you want to display, rather than content that fills a particular design or technological set of constraints. Layouts, visuals, placements, and pages should all support the content you want to present, not the other way around.

Forget Lorem Ipsum

While this strategy may seem contrary to more traditional web design methods, where the primary focus is on layout, we recommend focusing on content before even sketching the first wireframe. A design-first approach may create something that looks pretty, but it is generally filled with lots of lorem ipsum and media placeholders, regardless of whether or not there is a real need for a particular section; maybe the designer just needed to balance out some columns. When a designer has to work with a real document that includes actual text, images, lists, headers, etc., it forces them to create a purposeful and supportive design.

Design First Focus
“Let’s talk about the visual style, the colours, fonts, and imagery you like. What kind of ‘look and feel’ are you imagining for the website?” (You are focused on aesthetics.)

Web Development Focus:
“We’ll build the functionality you need — integrations, forms, maybe a booking system. Let’s define technical requirements and any must-have features.” (You are focused on technology and structure.)

Emarkable’s Content First Focus:
“Before we get to colours and coding, let’s step back.
Who is your audience?
What are your core messages?
How will content guide visitors to take action?
What will differentiate you from competitors on every page?” (You are focused on strategy, content leadership, and growth outcomes.)

Planning Content First Saves Time

If you have ever created a website using a design-first approach, you will undoubtedly feel that it’s a bit of a circular process. You may find that you’re just creating extra text to fill a gap or that you don’t have enough room to make some important points. Inevitably, you will need to redesign the layout, and the cycle continues until you decide enough is enough and start building. Sometimes, even when building, more site backtracking occurs.

Content First strategy tends to create a linear process where once your content is set, the design is created to support. From there, the site can be built relatively easily because all the pieces already fit together nicely. The extra time you spend planning and creating content can more than offset the time saved on iterating layouts. It also keeps you from creating content you don’t need or want.

Plan Your Content By Beginning With a Story

For thousands of years, humans have been telling stories in one form or another. There are many things we can expect from a good story, such as a purpose or point, a recognisable flow from beginning to end, something relatable, informative, or captivating, a conclusion or resolution, etc. It’s essential always to tell a story when creating content. That doesn’t mean it has to have outlandish characters or some fantastic plot, but rather it needs to serve a purpose. Readers need to have a good reason to want to continue past the first sentence. And all the better if the experience somehow changed the reader.

Content Should Be Purposeful

Like a good news story, it’s important to include key pieces of information such as the who’s, what’s, when’s, where’s, why’s, and how’s in the overall body of your content so that a reader can understand the different elements and begin to form opinions. Every piece of content should have an explicit purpose; otherwise, you are just wasting the reader’s time. A purpose could be educational; for example, to learn about the latest feature your product offers. Or possibly for entertainment in that your readers will become intrigued, curious, and crave more. Before you create your first piece of content, ask yourself, “What do I want my readers to do or feel after they interact with my content that they might not have done before”?

Example of Content purposes

  • Educate on how to use my product.
  • Generate interest in my services.
  • Form an opinion about a topic or person.
  • Provide answers to a specific and sought-after question.
  • Delight with breaking and humorous news.
  • Create an affinity for my brand.

Plan Content For Your Target Audience

While this may seem obvious, it’s worth reiterating that you should create content for a specific audience. One thing is not for everyone. It is important to define who makes up the audience by creating persona profiles and then begin to list attributes commonly found among those personas. You may realise that your audience may react strongly in both positive and negative ways to the way you present content and how you execute on the content’s purpose. If you don’t take this important step, you may miss out on opportunities or even offend your target audience. This will allow you to create a compelling, unifying content voice that conveys a sense of a matching personality.

The Content Voice

Content voice development is a branding exercise that can be applied to content planning. A compelling content voice will have an easy time engaging with readers because it will be optimised to be relatable, relevant, and most importantly, human-sounding. People want to read engaging content created by other people, not by machines. By using your content voice consistently across your website’s content, it will feel unified and welcoming, rather than disjointed or conflicting.

Start by creating a table or spreadsheet with four sections, one for each of the voice elements listed below. Try to choose 3-5 keywords that best describe how these elements should feel. You may also want to include 2-3 negative keywords.

Content Voice ElementWhat it Means Example
CharacterThe type of person speaking to the audience.Helpful, calm, smart, supportive. (Not fast talking, arrogant, bossy).
ToneThe feel of the way the message is delivered as if speaking.Professional, warm, guiding. (Not parent like, too relaxed).
LanguageThe type of speech used in communication.Confident, optimistic, technical. (Not critical, humorous).
PurposeThe intention of the voice. Informative, collaborative. (Not selling, commanding, boasting).