Emarkable.ie - Digital Marketing Strategies

Improving the eCommerce Checkout Process

eCommerce is an ideal solution to selling online. The eCommerce Checkout Process allows you to reach all potential customers for your product or service as well as automating most of the sales process.

There is a huge amount of what we believe to be rationally considered, consciously-driven activity is actually planned and executed sub-consciously – our consciousness is then told what is happening, giving us the illusion of conscious control. A more specific finding is that we are cognitive misers: Our minds take lots of shortcuts to minimise the amount of thinking effort required to get a task done.

The eCommerce Checkouts Process

eCommerce Checkouts need to be designed so that they can be completed with as little thought as possible – or possibly while multi-tasking (e.g. grabbing a sandwich for lunch, looking busy at work, keeping an eye on the kids).  When something in checkout does demand full concentration, it should be resolved quickly and simply – the more often this happens, however, the more annoying and frustrating the checkout process is going to feel.

So, the fewer form fields to fill in the better, the more that are auto-populated the better, the more straightforward the labels, calls-to-action and guidance the better and the more obvious and relevant the error messages the better.

Here are 10 specific issues related to the entire checkout process, all of which are focused on making checkout simpler in one way or another:

 

  • Isolating the checkout
  • Checkout steps
  • Navigation
  • Persistent summary of checkout information
  • Avoiding loss of information already entered
  • Stock management and session timing
  • Form design
  • Validation and error-trapping
  • Calls to action / submit buttons
  • Trust by customers

 

Find out more about Emarkable’s eCommerce Services, the eCommerce Checkout Process and selling online.

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We are always happy to answer any questions. Contact the team by phone on (01) 808 1301, or email us at info@emarkable.ie

 

Richard Coen

Richard Coen

With over 17 years experience in Digital Marketing, 25 years in sales and 22 years business development, Richard assists companies develop key growth strategies on a local or international basis. He can assist marketers achieve balance in their approach to key areas affected by the growth in digital marketing.